Cancellation policy

Changing or cancelling an appointment

Life gets in the way, and we understand. If you need to change or cancel, please let us know at least [48 hours] before your appointment. You can do this [through your Halaxy confirmation email, by calling (03) 9021 1385, or by emailing admin@spokenwordpsychology.com.au].

Late cancellations and missed appointments

If you cancel with less than [48 hours] notice, or don't attend, a fee of [the full session fee / a percentage of the fee] applies. We hold your time for you, and it's often too late to offer it to someone else.

Medicare and private health funds don't pay a rebate for appointments that don't go ahead, so the fee is not claimable.

When we may waive the fee

We use discretion if something unexpected happens, such as sudden illness, an emergency or a family crisis. Please tell us as soon as you can. [Edit to match how you decide.]

Arriving late

If you join late, we'll still finish at the scheduled time so we don't run into the next person's session. The full fee applies. [Edit if you handle this differently.]

If there's a technical problem

If the video connection drops, we will try to reconnect or call you on the number you gave us. If a technical problem on our side stops the session going ahead, you won't be charged. [Confirm this matches your process.]

How payment works

[Add your payment method, for example card on file through Halaxy, and when you are charged.]

Questions

If anything here is unclear, or this policy is a barrier for you, please talk to us. Call (03) 9021 1385 or email admin@spokenwordpsychology.com.au.